Frequently Asked Questions
・What subscription plans are available?
We offer a variety of subscription plans to fit your preferences and lifestyle. Our plans include:
1- Month Subscription: Perfect for those who want to explore and enjoy new snacks without a long-term commitment. This plan offers flexibility, allowing you to experience a wide range of snacks and flavors for 1 month.
3-Month Subscription: Ideal for those who wish to dive deeper into the world of Japanese snacks but still prefer a shorter commitment. This plan provides a quarterly taste adventure, bringing you seasonal and limited-edition snacks for three months.
6-Month Subscription: Our 6-month plan is designed for enthusiasts looking to immerse themselves in Japanese snack culture. This plan offers a balance between commitment and variety, ensuring you receive a curated selection of snacks for six months.
12-Month Subscription: The ultimate plan for true snack aficionados. Commit to a year of discovery and indulge in the best snacks Japan has to offer. This plan not only provides a continuous stream of unique and exciting snacks but also offers the best value, with savings compared to shorter-term plans.
Each plan is tailored to offer a unique and exciting way to explore the rich and diverse world of Japanese snacks, from traditional favorites to contemporary innovations. Choose the plan that best suits your snacking preferences and let us bring the flavors of Japan directly to your doorstep.
・Can I customize my snack box based on dietary restrictions or
preferences?
While we understand the importance of catering to individual dietary needs and preferences, our current model does not allow for the customization of individual boxes. This approach helps us maintain economical prices and ensures that all our subscribers can enjoy an array of Japanese snacks at an affordable cost.
We take great care in curating a diverse selection of snacks for each box, aiming to include a wide range of products in every shipment. This variety ensures that there’s something for everyone to enjoy, from sweet and savory to unique and traditional Japanese treats.
We strongly advise our customers to review the product information provided with each snack for potential allergens and ingredients. This is especially important for those with specific dietary restrictions or allergies. We strive to ensure transparency about the contents of our boxes so you can make informed decisions about what is safe and suitable for you to enjoy.
Our goal is to bring you a delightful and surprising mix of Japanese snacks each month, and we hope you’ll find many new favorites in every box. If you have any concerns or need further information about our snacks, please feel free to contact our customer support team.
・What do I do if my box is lost or damaged during shipping?
We understand that receiving your snack box in perfect condition is part of the exciting experience we aim to provide. In the unfortunate event that your box is lost or arrives damaged, we handle each case individually to ensure a satisfactory resolution.
If you encounter any issues with your shipment, please reach out to us directly by sending an email to theshop@dandelions.co.jp. In your email, kindly include the following details to help us swiftly address your concern:
- Your full name and subscription details
- A clear description of the issue (lost or damaged items)
- Photographic evidence of any damage, if applicable
Once we receive your email, our customer support team will thoroughly review your case and get in touch with you to discuss the next steps. Our goal is to resolve any shipping issues promptly and efficiently, ensuring your satisfaction with our service.
We appreciate your understanding and cooperation in these matters, and we’re committed to making sure every subscriber enjoys their journey through the world of Japanese snacks, even when unexpected shipping challenges arise.
・Where do you source your products from?
Our snacks are carefully selected from across the diverse regions of Japan, known for their rich and varied culinary traditions. However, we place a special emphasis on sourcing a significant portion of our products from the Tokai region. This region is renowned for its exceptional food quality and unique snack offerings, reflecting a rich heritage of culinary excellence.
By featuring snacks from the Tokai region in each of our boxes, we aim to introduce our subscribers to the distinctive flavors and high-quality products that this area is celebrated for. We believe that including these carefully chosen items provides a more authentic and enriching experience of Japanese snack culture.
In addition to our focus on the Tokai region, we also explore other areas of Japan to bring a diverse and exciting selection of snacks to your doorstep. This approach allows us to offer a well-rounded experience, showcasing the wide array of flavors and snack varieties that Japan has to offer.
Our commitment to quality and authenticity drives our selection process, ensuring that every box is a reflection of Japan’s rich and varied snack culture, with a special nod to the esteemed offerings of the Tokai region.
・How long does shipping generally take?
To maintain affordable shipping costs and by extension, keep our prices economical for you, we use boat and ground shipping for our deliveries. This means the first box you receive might take a bit longer to arrive, generally between 2 to 3 months after shipment. However, after the initial box, your subscription will settle into a regular monthly delivery cycle.
Please note that exact delivery dates can vary each month due to the complexities of shipping logistics. We appreciate your patience and understanding as we strive to bring you a curated selection of Japanese snacks at the best possible value.
・What type of shipment do you propose?
We exclusively offer surface shipment for all our products. However, we provide two options for shipping – one with tracking and one without tracking.
If you choose the “with tracking” option, we will send to your e-mail adress the tracking number of your box(es).
If you choose the “without tracking” option and unfortunately your box gets lost during transit, please note that we will not be able to provide a refund or replacement for the lost item.
We appreciate your understanding and cooperation in this matter.