Legal Name:
Dandelions Inc.
Address:
Nadya Park Design Center Building Floor 7
3 Chome-18-1 Sakae, Naka Ward,
Nagoya, Aichi 460-0008
Phone number:
052-684-9323
Business hours: 10:00～17:00 (JST)
Closed: Saturdays, Sundays, and holidays
Email address:
theshop@dandelions.co.jp
Head of Operations:
Hideaki Takahashi
Additional fees:
Shipping charges are included in the product price.
Note:
・Import duties, taxes and charges are not included in the item price and in the shipping charges.
These charges are the buyer’s responsibility.
Returns & Refunds Policy:
・Return Policy：
Returns will not be accepted unless the product is nonconforming.
・Refund Policy：
Refunds will not be accepted unless the product is nonconforming.
Delivery times:
Orders are processed within 3 to 5 business days, and the arrival time will vary depending on the shipping method.
Surface mail: 2~3 months.
Airmail: 2~3 weeks.
Accepted payment methods:
Credit Card
Payment period:
Payment is confirmed at the time of product order.
Price:
The selling price will be the amount indicated on the site (price shown/including consumption tax).
Privacy policy
Privacy Policy
Last Updated: Feb. 26th, 2024
1. Introduction
Welcome to Dandelions Japan. We are committed to respecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website address], including any other media form, media channel, mobile website, or mobile application related or connected thereto.
2. Compliance with International Laws
Our privacy practices are designed to provide protection for your personal information all around the world. We comply with the privacy laws and regulations of Japan, the United States (including the California Consumer Privacy Act (CCPA)), and the General Data Protection Regulation (GDPR) in the European Union, including France.
3. Information Collection
We collect information about you in a range of forms, including personal data. Personal data refers to any information that can be used to identify you, such as:
- Name
- Address
- Email address
- Telephone number
- Payment information
- IP address
- Other relevant data
This information is collected in various ways, such as when you enter it on our site, when you provide it via phone or in our app, and from third-party sources.
4. Use of Your Information
We may use the information we collect from you for various purposes, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Process your transactions
- Find and prevent fraud
5. Disclosure of Your Information
We may disclose your information to our subsidiaries, affiliates, and third parties for the following purposes:
- Fulfillment of services
- Legal requirements
- Marketing
- Third-party service providers
- Business transfers
6. International Data Transfers
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
7. Data Security
We employ a variety of security measures to maintain the safety of your personal information.
8. Your Data Protection Rights
Depending on where you reside, you may have rights in relation to your personal data, such as:
- The right to access
- The right to correction
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object to processing
9. Children’s Privacy
Our website does not address anyone under the age of 18 (“Children”).
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
11. Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
Disclaimer
Website Disclaimer
Last Updated: Feb. 26th, 2024
The information provided by Dandelions Japan on this site is for general informational purposes only. All information on the Site is provided in good faith, however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site.
1. No Professional Advice
The information contained on this Site and our mobile application is not intended as, and shall not be understood or construed as, professional advice. While the employees and/or owners of the Site are professionals and the information provided on this Site relates to issues within the Site’s area of professionalism, the information contained on the Site is not a substitute for advice from a professional who is aware of the facts and circumstances of your individual situation.
2. External Links Disclaimer
The Site may contain (or you may be sent through the Site) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability or completeness by us.
3. Errors and Omissions Disclaimer
The information given by the Site is for general guidance on matters of interest only. Even if we take every precaution to ensure that the content of the Site is both current and accurate, errors can occur. Plus, given the changing nature of laws, rules, and regulations, there may be delays, omissions, or inaccuracies in the information contained on the Site.
4. Fair Use Disclaimer
The Site may contain copyrighted material the use of which has not always been specifically authorized by the copyright owner. We are making such material available for criticism, comment, news reporting, teaching, scholarship, or research.
5. Views Expressed Disclaimer
The Site may contain views and opinions which are those of the authors and do not necessarily reflect the official policy or position of any other author, agency, organization, employer, or company, including Dandelions Japan.
6. No Responsibility Disclaimer
The information on the Site is provided with the understanding that the Site is not herein engaged in rendering legal, accounting, tax, or other professional advice and services. As such, it should not be used as a substitute for consultation with professional accounting, tax, legal, or other competent advisers.
7. “Use at Your Own Risk” Disclaimer
All information in the Site is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability, and fitness for a particular purpose.
We will not be liable to You or anyone else for any decision made or action taken in reliance on the information given by the Site or for any consequential, special, or similar damages, even if advised of the possibility of such damages.
Contact Us
If you have any questions about this Disclaimer, You can contact us by email [theshop@dandelions.co.jp].
Terms and conditions
Terms and Conditions
Last Updated: Feb. 27th, 2024
Welcome to Dandelions Japan!
These terms and conditions outline the rules and regulations for the use of Dandelions Japan’s Website.
By accessing this website we assume you accept these terms and conditions. Do not continue to use Dandelions Japan if you do not agree to take all of the terms and conditions stated on this page.
1. Introduction
These Terms and Conditions set forth the general terms and conditions of your use of the Dandelions Japan’s website and any of its products or services.
2. Intellectual Property Rights
Other than the content you own, under these Terms, Dandelions and/or its licensors own all the intellectual property rights and materials contained in this Website.
3. Restrictions
You are specifically restricted from all of the following:
- Publishing any Website material in any other media;
- Selling, sublicensing and/or otherwise commercializing any Website material;
- Publicly performing and/or showing any Website material;
- Using this Website in any way that is or may be damaging to this Website;
- Using this Website in any way that impacts user access to this Website;
- Using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
- Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website.
4. No warranties
This Website is provided “as is,” with all faults, and Dandelions Japan express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.
5. Limitation of liability
In no event shall Dandelions Japan, nor any of its officers, directors, and employees, be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Dandelions Japan, including its officers, directors, and employees shall not be held liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this Website.
6. Indemnification
You hereby indemnify to the fullest extent Dandelions Japan from and against any and/or all liabilities, costs, demands, causes of action, damages, and expenses arising in any way related to your breach of any of the provisions of these Terms.
7. Severability
If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
8. Variation of Terms
Dandelions Japan is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.
9. Assignment
Dandelions Japan is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.
10. Entire Agreement
These Terms constitute the entire agreement between Dandelions Japan and you in relation to your use of this Website, and supersede all prior agreements and understandings.
Contact Us
If you have any questions about these Terms and Conditions, You can contact us by mail [theshop@dandelions.co.jp]
Return Policy
Return and Refund Policy
Last Updated: Feb. 27th, 2024
Thank you for shopping at Dandelions Japan. We appreciate the fact that you like to buy the unique goods we source from Japan. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at Dandelions Japan. The main thing to remember is that by placing an order or making a purchase at Dandelions Japan, you agree to the terms set forth below along with our Privacy Policy and Terms of Service.
1. No Responsibility for Damaged or Missing Items
Due to the international shipping and handling of goods, Dandelions Japan does not take responsibility for items that are damaged or missing during shipping. While we strive to ensure that all of our products are packed securely and reach you in perfect condition, the nature of international shipping means that occasionally, items may be damaged or lost in transit, which is beyond our control.
2. Case by Case Basis Review
We understand that there may be exceptional circumstances that warrant a closer look. Therefore, we handle customer complaints and refund requests on a case-by-case basis. Our team is committed to ensuring customer satisfaction, and we encourage customers to contact us if they have any concerns or issues with their order.
3. Refund Requests
Customers seeking a refund should contact us directly at [theshop@dandelions.co.jp] with their order details, the nature of their complaint, and any relevant photographs or evidence. Please note that contacting us does not guarantee that a refund will be issued. Refunds are issued at our sole discretion, and we are under no obligation to issue a refund under any circumstances.
4. Contact Us
If you have any concerns or questions about our Return and Refund Policy, please contact us at [theshop@dandelions.co.jp]. Our dedicated customer service team will be happy to assist you and address any concerns you may have.
5. Changes to Our Return and Refund Policy
Dandelions Japan reserves the right to amend or update this Return and Refund Policy at any time. We encourage our customers to review it frequently to stay informed of any changes. Your continued use of our website and services constitutes your agreement to be bound by such changes to this policy. Your only recourse, if you do not accept the terms of this policy, is to stop using the website and our services.
Shipping Policy
Shipping Policy
Last Updated: Feb 27th, 2024
Thank you for visiting and shopping at Dandelions Japan. The following terms and conditions constitute our Shipping Policy.
Shipping Policy Overview
At Dandelions Japan, we understand how important it is for you to receive your goods promptly and securely. Therefore, we strive to provide not only quality products but also efficient and reliable shipping services.
1. Shipment Processing Time
All orders are processed within 5 business days after receiving your order confirmation email. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates will also be provided during the checkout process, depending on the shipping method you choose.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
4. Customs, Duties, and Taxes
Dandelions Japan is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages
Dandelions Japan is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.
6. International Shipping Policy
We currently ship to addresses in the United States and France. Shipping rates and charges for your order will vary based on the package weight, size, and the destination country.
7. Returns Policy
Our Return and Refund Policy provides detailed information about options and procedures for returning your order. Please refer to our Return and Refund Policy for more information.
Contact Us
If you have any questions about our Shipping Policy, please contact us at [theshop@dandelions.co.jp].
Accessibility Statment
Accessibility Statement for Dandelions Japan
Last Updated: Feb. 27th, 2024
Commitment to Accessibility
Dandelions Japan is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to achieve these goals.
Measures to Support Accessibility
Dandelions Japan takes the following measures to ensure accessibility of its website:
- Include accessibility as part of our mission statement.
- Integrate accessibility into our procurement practices.
- Provide continual accessibility training for our staff.
- Assign clear accessibility goals and responsibilities.
- Employ formal accessibility quality assurance methods.
Conformance Status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Dandelions Japan is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Feedback
We welcome your feedback on the accessibility of Dandelions Japan. Please let us know if you encounter accessibility barriers on Dandelions Japan:
- E-mail: [theshop@dandelions.co.jp]
- We try to respond to feedback within 5 business days.
Technical Specifications
Accessibility of Dandelions Japan relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
- HTML
- WAI-ARIA
- CSS
- JavaScript
These technologies are necessary for the accessibility of our website.
Limitations and Alternatives
Despite our best efforts to ensure accessibility of Dandelions Japan, there may be some limitations. Please contact us if you observe an issue.
Assessment Approach
Dandelions Japan assessed the accessibility of its website by the following approaches:
- Self-evaluation
Formal Complaints
We aim to respond to accessibility feedback within 5 business days, and to propose a solution within 10 business days, should you be dissatisfied with our response to you.
Japanese Legal Disclosure
